LuckXpress Casino – Privacy Policy

Welcome to LuckXpress Casino, a sweepstakes-based social casino operated by CRS Hub LLC ("we," "us," "our") in the United States. Your privacy is very important to us. This Privacy Policy explains what information we collect, how we use and share it, and the rights and choices you have under applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act, Virginia CDPA, Texas Data Privacy and Security Act, and other similar laws.

By using our website, mobile application, or any related services ("Services"), you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please discontinue using our Services.

1. Who We Are

LuckXpress Casino is owned and operated by:

CRS Hub LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731, USA
privacy@luckxpresscasino.com

For U.S. privacy law purposes, CRS Hub LLC is the "business" or "data controller" responsible for the processing of your personal information.

2. Information We Collect

We collect information to provide our services, comply with laws, and offer a secure and enjoyable sweepstakes gaming experience. The types of data we collect include:

a. Personal Information

This includes information that can identify or be linked to you, such as:

• Full name, date of birth, age (21+ required)
• Gender (optional)
• Contact details (email, phone, mailing address)
• Account information (username, password, unique ID)
• Sweepstakes entries, winnings, redemptions, and play history
• Payment and transaction information (when purchasing Gold Coins or redeeming prizes)
• Device identifiers (IP address, browser type, device model, advertising IDs)
• General or precise location data (to comply with eligibility laws)
• Communications you send to us (support emails, chats, feedback)
• Linked social media account data (if you sign in via Google/Facebook)

b. Sensitive Information

In limited situations, we collect:

• Government-issued IDs for identity and age verification
• Biometric data (selfies, facial scans) to prevent fraud and verify identity
• Precise geolocation when required by law to confirm you are in an eligible U.S. state

We collect this only when legally required, and we do not use sensitive data for advertising.

c. Anonymous & Aggregated Data

We collect data that cannot identify you, such as gameplay statistics, device trends, and aggregated usage patterns. This helps us improve our platform and games.

3. How We Collect Information

We collect information through:

• You directly – when registering, verifying identity, entering sweepstakes, making purchases, or contacting support.
• Automatic technologies – cookies, device IDs, pixels, SDKs, and analytics tools (e.g., Google Analytics) that track interactions with our Services.
• Third parties – such as identity verification vendors (e.g., Veriff), payment processors, social media logins, advertising networks, and geolocation providers.

4. How We Use Your Information

We use the data we collect to:

• Operate and deliver our Services: Manage accounts, process entries, award prizes, maintain gameplay records, and enable smooth operation of the site and app.
• Verify eligibility and comply with laws: Confirm your age and location, verify your identity, comply with sweepstakes regulations, anti-fraud, KYC (Know Your Customer), AML (Anti-Money Laundering), and tax reporting obligations.
• Improve and personalize your experience: Recommend games, show relevant offers, track performance, and fix issues.
• Communicate with you: Send service updates, prize confirmations, security alerts, and (with your consent) promotional offers, bonuses, and newsletters.
• Ensure security and prevent fraud: Detect and investigate suspicious activity, multiple accounts, or abuse.
• Advertise and measure campaigns: Show LuckXpress ads on platforms like Google or Facebook using non-sensitive identifiers and measure the effectiveness of campaigns.
• Comply with legal obligations: Fulfill audit, tax, regulatory, or law enforcement requirements.

We do not use your biometric data or government-issued ID for marketing or advertising.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep the website and app functional (e.g., logins, preferences).
• Analyze performance and improve services.
• Deliver targeted advertising through third-party platforms.

You can control cookies through:

• Our Cookie Settings banner on the site
• Your browser's privacy settings
• Privacy tools like Global Privacy Control (GPC) signals

If you disable cookies, some features may not work properly.

6. How We Share Information

We do not sell your personal data for money, but we may share it in the following situations:

• Service Providers: To help us run the business (hosting, payments, identity verification, geolocation, analytics, marketing, customer support).
• Advertising Partners: To deliver and measure ads (e.g., hashed identifiers or cookie-based audiences).
• Business Partners: If you participate in joint promotions or contests, with your consent.
• Legal Authorities: If required by law or to protect rights and security.
• Corporate Transactions: If we merge, sell assets, or reorganize, data may be transferred.
• Aggregated Data: Shared for reporting, research, or marketing without identifying individuals.

You may opt out of data sharing for advertising through the "Do Not Sell or Share My Personal Information" link in our footer or by using supported browser signals.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• HTTPS encryption for data in transit
• Secure data storage with encryption and hashing
• Multi-factor authentication for sensitive systems
• Regular security audits and monitoring
• Staff training and vendor security reviews

No system is completely secure. You are responsible for keeping your account credentials safe.

8. Your Privacy Rights

Depending on your U.S. state of residence, you may have the right to:

• Access / Know the personal data we hold about you
• Delete your personal information (with some legal exceptions)
• Correct inaccurate information
• Opt Out of sale or sharing for advertising
• Limit the use of sensitive information
• Opt Out of certain automated decision-making
• Appeal a denied request (in certain states)
• Use an authorized agent to make requests on your behalf

You can exercise your rights by visiting our Privacy Center or contacting us at privacy@luckxpresscasino.com. We will verify your identity before processing requests.

9. Marketing & Communication Choices

You are always in control of how we contact you:

• Emails:Click the "unsubscribe" link in marketing emails.
• SMS:Reply "STOP" to promotional messages.
• Push Notifications: Manage permissions in your device settings.
• Cookies & Ads: Adjust through our Cookie Settings or browser tools.

Even if you opt out of marketing, we may still send essential service communications (e.g., password resets, prize notifications).

10. Data Retention

We retain data only as long as necessary to:

• Provide services and maintain your account
• Fulfill legal, regulatory, and tax obligations
• Resolve disputes, enforce agreements, and prevent fraud

Once data is no longer needed, it will be securely deleted or de-identified.

11. Children's Privacy

LuckXpress Casino is intended for adults aged 21 and over. We do not knowingly collect information from anyone under 21. If we discover that we have inadvertently collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date." Significant changes will be communicated directly (e.g., via email or in-app notice). Continued use of our Services means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data rights, you can contact us at:

CRS Hub LLC – Privacy Office
5900 Balcones Drive, Suite 100
Austin, TX 78731, USA
privacy@luckxpresscasino.com