Luckxpress Casino Terms and Conditions

YOU ARE REQUIRED TO CAREFULLY REVIEW THESE TERMS AND CONDITIONS IN THEIR ENTIRETY PRIOR TO ACCEPTING THEM. BY SELECTING THE ACCEPTANCE CHECKBOX DURING REGISTRATION, OR BY ACCESSING THE GAMES OR CREATING A CUSTOMER ACCOUNT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, WHICH ARE INSEPARABLY LINKED TO OUR PRIVACY POLICY, RESPONSIBLE SOCIAL GAMEPLAY POLICY, SWEEPSTAKES RULES, CUSTOMER ACCEPTANCE POLICY, AND ANY OTHER APPLICABLE GAME-SPECIFIC OR PROMOTION-SPECIFIC TERMS RELEVANT TO YOUR PARTICIPATION.

IF YOU DO NOT AGREE WITH ANY PROVISION OF THESE TERMS AND CONDITIONS OR ANY ASSOCIATED POLICIES, RULES, OR TERMS, YOU ARE PROHIBITED FROM INSTALLING OR USING THE PLATFORM OR PARTICIPATING IN ANY GAMES.

Definitions

1. Introduction and Acceptance

Welcome to Luckxpress Casino. These Terms and Conditions govern your participation in our online social casino sweepstakes and use of our platform. By accessing, registering, or participating, you agree to be bound by these Terms, our Privacy Policy, and all applicable policies, rules, and guidelines.

IMPORTANT: These Terms include a provision waiving your right to pursue class, group, or representative claims and require arbitration of disputes on an individual basis, unless you opt out within the specified period. Please read carefully.

2. Eligibility

2.1 Eligible Participants

Participation in the sweepstakes is open only to individuals who meet all of the following criteria:

• Reside within the United States, specifically in states where participation is legally permitted and not excluded under these Terms. To use the Platform, the player must be located in the United States (excluding the states of California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, and Washington).
• Are at least 21 years of age or the age of majority in their jurisdiction, whichever is greater.
• Are registered residents of the eligible states and have provided accurate and complete registration details.
• Are participating solely for recreational and entertainment purposes, and not as part of any gambling or betting activity.

Important: It is your responsibility to ensure that you meet all eligibility requirements, including residency and age, before participating. If you are unsure whether you qualify, consult the Sweep Rules or contact Customer Support.

2.2 Ineligible Participants

• Residents of states or jurisdictions where participation is prohibited by law or where we do not hold licenses to operate.
• Persons who have been suspended or barred from participation.
• Persons who do not meet the age or residency requirements.

3. Platform and Participation

3.1 Platform

Our services are accessible via web, mobile, or tablet devices. We reserve the right to modify, suspend, or discontinue features or services at any time.

3.2 Participation

• Participation is free; no purchase is necessary.
• Only one account per person is permitted.
• Participants must provide accurate registration information.
• Participation is for entertainment and recreational purposes only; NO REAL MONEY GAMBLING IS OFFERED OR CONDUCTED.
• The funds used to purchase Gold Coins have not originated from, nor been contaminated by, any unlawful activities.

It is your sole responsibility to ensure that your participation complies with all applicable laws. Any violation of these Terms of Use will constitute a material breach of the agreement. Additionally, such conduct may be deemed fraudulent and could subject you to criminal prosecution.

4. Your Customer Account

4.1

You are allowed to create only one customer account. This includes any Dormant Account

4.2

Any attempt to register an additional account on the platform may lead to suspension of all accounts and the steps set out in clause 21 of these Terms of Use may be taken.

4.3

If multiple customer accounts are registered on the platform, you are required to inform us in writing.

4.4

You must ensure that all information associated with your customer account is accurate and current at all times. The name on your customer account must match the name on your government-issued identification.

4.5

If there are any changes to your details—such as your email address, phone number, residential address, or other important information—you are responsible for notifying us to update your account accordingly.

4.6

You are solely responsible for any access to and use of your customer account, including all activities on the platform such as purchases or gameplay, regardless of whether you personally performed those actions.

5. Funds

5.1 Funds

Funds associated with unredeemed prizes are held securely in segregated accounts. No guarantee of payout exists in case of insolvency.

6. Your Participation and Restrictions

6.1 Age and Residency

• You confirm you are of legal age and residing in permitted jurisdictions.
• You agree not to access the platform from excluded territories or via methods that mask your location (VPN, proxies).

6.2 Prohibited Conduct

• Attempting to cheat, manipulate, or game the system.
• Using software or hardware to automate play.
• Engaging in fraudulent, collusive, or unlawful activities.
• Selling, trading, or transferring Gold Coins or Prizes.

6.3 Purchase of Gold Coins

• Gold Coins are virtual tokens; purchase requires lawful payment methods in your name.
• Purchases are non-refundable.
• Gold Coins cannot be exchanged for real money or cash.

6.4 Opposite Betting, Advantage Play, and Abuse of Promotional Offers

To maintain a fair and recreational gaming environment, players must not engage in wagering patterns or strategies that are designed to minimize risk, manipulate wagering requirements, exploit promotions, or otherwise obtain an unfair advantage over the Platform.

Prohibited conduct includes, but is not limited to:

• Placing offsetting or opposite bets on the same or related outcomes (including across multiple accounts where applicable) with the purpose or effect of substantially eliminating normal gaming risk;
• Coordinating gameplay with other players to guarantee or substantially increase the likelihood of a financial benefit;
• Using betting strategies intended primarily to satisfy wagering or promotional requirements without genuine recreational gameplay;
• Exploiting software errors, game malfunctions, bonus mechanics, or promotional offers in a manner inconsistent with their intended purpose; and
• Engaging in any pattern of play that, in our reasonable judgment and based on available evidence, constitutes manipulation, abuse, fraud, collusion, or an attempt to circumvent these Terms or the Sweeps Rules.

If we reasonably determine, after reviewing all relevant information (including gameplay records, transaction history, and reports from our game providers or fraud detection partners), that a player has engaged in any prohibited conduct described above, we may, in our sole discretion and to the extent permitted by applicable law:

• suspend or permanently close the Customer Account;
• invalidate affected gameplay or wagering activity;
• decline, cancel, withhold, or recover prizes associated with the prohibited conduct;
• remove promotional benefits or bonuses; and
• take any other action reasonably necessary to protect the integrity of the Platform.

7. Games and Play

7.1 Game Rules

• Each game has specific rules available on the platform.
• We reserve the right to add or remove games at our discretion.
• Results are governed by server software; discrepancies favor the server.

7.2 Void Games

We may declare games void if errors or misprints occur (pay-table, odds, software bugs).

7.3 Purchase and Balance

• Gold Coins are used for Standard Play; Sweeps Coins for Promotional Play.
• You cannot purchase Sweeps Coins; they are awarded or earned.
• You must have sufficient balance to participate; no credit is offered.

8. Sweepstakes and Prizes

8.1 Entry and Sweepstakes

• Sweeps Coins are used to enter sweepstakes for Prizes.
• Entries are subject to the Sweep Rules.
• Prizes include merchandise, gift cards, or cash, subject to local laws.

8.2 Prize Redemption

• Prizes can be redeemed via the platform for gift cards, merchandise, or cash.
• Gift cards are sent to your registered email.
• Cash prizes are paid via your designated payment method.

8.3 Prize Limits

• Maximum redemption per day and per transaction may apply.
• Some jurisdictions may limit prize amounts.

8.4 Responsibility

• You are responsible for providing accurate payout details.
• Prizes are non-transferable and non-exchangeable, except where required by law.

9. Prize Processing and Payment

9.1 Payment Methods

• Cash prizes are paid into the payment medium used to purchase Gold Coins or as otherwise specified.
• Payments may be delayed due to verification or bank processing.

9.2 Currency and Fees

• All transactions are processed in USD.
• You bear any foreign exchange or transaction fees.

9.3 Expiration and Forfeiture

• Sweeps Coins expire after 60 days of inactivity.
• Unclaimed prizes may be forfeited after a specified period.

10. Verification

10.1 Identity Checks

• We may require identification, proof of address, or source of funds.
• Failure to verify may result in suspension or termination.

10.2 External Verification

We may use third-party services for identity and anti-fraud checks.

11. Responsible Gaming

• You may set limits or self-exclude at any time.
• We promote responsible play and provide tools to manage your activity.
• We are not responsible for damages resulting from your continued play despite self-imposed limits.

12. Fraud and Unlawful Conduct

• Prohibited activities include hacking, collusion, use of bots, or any method to manipulate the platform.
• Suspected fraud will result in suspension, account closure, and reporting to authorities.
• We cooperate with law enforcement as required.

13. Intellectual Property

• Content, software, trademarks, and logos are owned by us or licensors.
• You may only use platform content for personal entertainment.
• Reproduction or modification is prohibited.

14. Third-Party Websites and Links

• We are not responsible for third-party sites linked from our platform.
• External sites may have their own terms and conditions.

15. Platform Availability and Changes

• We reserve the right to modify, suspend, or discontinue services.
• No warranties are made regarding platform uptime or accuracy.
• Content may be changed or removed without notice.

16. Viruses and Security

• We strive to keep the platform free from viruses but do not guarantee it.
• You are responsible for protecting your system.

17. Privacy

• Our Privacy Policy explains data collection and use.
• By participating, you consent to our data practices.

18. Marketing Communications

• You agree to receive promotional emails and messages.
• You may opt out at any time.

19. Live Chat and Support

• Live chat is available for support.
• You agree to use it responsibly and not to abuse or harass others.
• We reserve the right to monitor and remove inappropriate content.

20. Complaints and Dispute Resolution

• Contact Customer Support for issues.
• Complaints will be addressed within 10-20 days.
• If unresolved, disputes are subject to arbitration as described in clause 23.

21. Account Closure and Suspension

• We may suspend or close accounts for violations, fraud, or other reasons.
• You may close your account at any time, forfeiting remaining balances.
• We may withhold or recover prizes if misconduct is suspected.
• We reserve the right to suspend or terminate any user's account immediately and without prior notice if we determine, in our sole discretion, that the user has engaged in abusive, offensive, or inappropriate behavior, including but not limited to the use of offensive, abusive, or harassing language via any communication channel such as social media, live support chat, email, or other platforms. In such cases, all funds available in the affected account, including any remaining balance, will be forfeited, and no refunds or compensation will be issued.
• By using our platform, you agree to maintain respectful and appropriate conduct at all times. Any violation of this policy may result in permanent suspension of your account and the forfeiture of all funds associated with it, without refund.

22. Liability and Indemnity

• You agree to indemnify us against damages or claims arising from your conduct.
• We are not liable for indirect, incidental, or consequential damages.
• Our liability is limited to the amount paid by you in the last 30 days.

23. Dispute Resolution & Arbitration

23.1 Agreement to Arbitrate

• All disputes will be resolved through binding arbitration under the JAMS rules.
• JAMS rules are available at www.jamsadr.com.
• Class or group actions are waived.
• You may opt out within 30 days by email.

23.2 Arbitration Process

• Conducted in New York, NY, or remotely.
• Arbitrator can award legal remedies available in court.
• Multi-arbitrator panels apply for large claims.

23.3 Notwithstanding clause 23.1, where any dispute results in:

• If one or more claims seek a total monetary award of $500,000 (US dollars) or more; or
• If a party requests equitable relief that could significantly affect other Registered Customers,
• the parties agree that:
• The arbitration will be conducted on an individual basis and will be decided by a panel of three (3) arbitrators.
• The arbitration will be managed according to the JAMS Comprehensive Arbitration Rules and Procedures ("JAMS Comprehensive Rules");
• The parties will either agree on the arbitrator panel, or if they cannot, the three (3) arbitrators will be chosen in line with the JAMS Comprehensive Rules; and
• Any decision made by the arbitration panel may be appealed following the JAMS Optional Arbitration Appeal Procedure.

23.3 Exceptions

• You may bring temporary injunctive relief in court.
• Disputes related to intellectual property or confidentiality may also be litigated.

24. You agree to the following Sweep Rules:

Luckxpress Casino Sweepstakes Official Rules:

a. Eligibility

• Open to legal residents of the United States (excluding California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, and Washington).
• Participants must be at least 21 years old or the age of majority in their jurisdiction, whichever is later.
• Void where prohibited by law.
• Employees of CRS HUB LLC, its affiliates, subsidiaries, advertising agencies, and their immediate family and household members are ineligible.

b. Sponsor

CRS HUB LLC, 5900 Balcones Drive Ste 100, Austin, TX 78731.

d. Using Sweeps Coins

• Coins can be used to play eligible games within Luckxpress Casino.
• Winnings can be redeemed for $1 per Sweeps Coin.
• Coins must be played at least once before redemption, with possible multiple plays at Sponsor's discretion.
• Odds and payout details are available within the games.
• Coin validity: 60 days from last login.

e. Winners & Prizes

• Processing Order: Requests are handled in the order received.
• Daily Limit: Only one redemption request per account per 24-hour period.
• Standard Processing Time: Most redemptions are reviewed and approved within 1–5 business days (or faster for smaller amounts and fully verified accounts). Once approved, funds are sent via your selected method.
• Instant Bank Transfers: For eligible, fully verified accounts and qualifying amounts (typically under US$10,000), we offer instant or near-instant bank transfers (via supported instant ACH/RTP networks or similar real-time payment options) where available and when the request meets our automated approval criteria. This means funds can appear in your bank account within minutes to a few hours after approval in many cases. However, actual arrival time depends on your bank's processing capabilities, banking hours, and network availability. Not all requests qualify for instant processing (e.g., due to high volume, first-time redemptions, larger amounts, or manual review needs).
• Larger Amounts: Requests over US$10,000 may require additional review, can take longer (up to 10 business days or more), and may be split into multiple payments for security and compliance reasons.
• General Timeline: From submission to funds receipt, expect 1–10 business days in total, depending on the factors above. We aim to exceed industry standards for speed, but processing is not guaranteed to be instant in every instance.
• Delays: Factors like incomplete verification, fraud checks, weekends/holidays, or payment processor issues may extend times. We will notify you of any expected delays via email or account notification.
• Winners are subject to verification.
• Prizes are awarded only after verification.
• Prizes exceeding $100 are redeemable for cash or gift cards.
• Max redemption: $1,000 per spin in Florida, Maryland, Kentucky, Oklahoma & Maine; other limits may apply.
• Taxes and fees are the winner's responsibility.
• Prizes are non-transferable; substitutions are at Sponsor's discretion.
• We reserve the right to require the use of the same payment method for redemption of Prizes as was used to purchase Gold Coins, or a specific payment method at our own discretion.
• We reserve the right, in our sole discretion, to limit the value of your prize redemptions to USD $10,000 per day; or any other amount over any time that we consider necessary to satisfy our regulatory obligations or the requirements of our partners and suppliers.
• When you choose to redeem Prizes for gift cards it is your sole responsibility to ensure that the email address and all relevant details you provide are accurate. If the details you have provided are not accurate, and we have processed the redemption using the details you have provided, the redemption of that Prize is considered complete, and we are not required to reissue the gift cards.
• If no valid email address is provided to us within 60 days of a request from us to do so, CRS HUB LLC is not obliged to allocate the gift cards to you and may in its discretion deem the Prizes to be void.
• When you choose to redeem Prizes for cash, it is your sole responsibility to ensure that your financial institution will accept payment from us into your bank account. CRS HUB LLC has no obligation to check whether your financial institution will accept payments from us to your nominated bank account.

f. Entry Conditions & Releases

• Participation constitutes acceptance of these rules.
• Participants release Sponsor from liability for claims related to participation, prizes, or use.
• By entering, participants grant publicity rights where permitted.

g. Disqualification & Modifications

• Sponsor may disqualify for misconduct, tampering, or violations.
• The Sweepstakes may be modified or canceled at any time.
• Updated rules will be posted; continued participation confirms acceptance.

h. Liability & Disputes

• The Sponsor is not responsible for errors, technical issues, or unauthorized interference.
• Disputes are governed by arbitration as outlined in the Terms & Conditions.

i. Privacy

Personal information is collected and used in accordance with the Privacy Policy at Luckxpress Casino.

j. Inactive Account Policy

If you do not log in to your LuckXpress account for 60 consecutive days, your account may be deemed inactive. Upon an account being classified as inactive, any unused Sweep Coins (SC) in the account may expire and be permanently forfeited without further notice. To keep your account active and preserve your Sweep Coin balance, you must log in at least once every 60 consecutive days. LuckXpress reserves the right to enforce, modify, suspend, or discontinue this policy at any time by updating these Terms & Conditions.

25. CRS HUB LLC GROUP IS NOT A FINANCIAL INSTITUTION

25.1

You will not receive any interest on outstanding Prizes, and you will not treat CRS HUB LLC Group as a financial institution.

25.2

CRS HUB LLC Group does not provide advice regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

25.3

If a player's winnings exceed $600 in a calendar year, CRS HUB LLC Group will file a FORM 1099-MISC with the IRS and furnish a copy to the player. The form reports the total amount paid to the player as winnings or prizes. The player is responsible for paying taxes on their winnings. We will be issuing 1099-MISC by January 31st of the year following the payout and file a copy with the IRS by February 28.

26. Miscellaneous

• These Terms constitute the entire agreement.
• Amendments will be posted online.
• Applicable law is [Your State Law], and disputes are subject to jurisdiction in [Your Jurisdiction].
• If any provision is invalid, the rest remain enforceable.
• These Terms are personal to you and non-transferable.

27. Contact and Notices

• For questions or complaints, contact us via support@luckxpresscasino.com
• All correspondence may be recorded.